Shipping Policy

Customer-first return & refund policies for our factory-direct engineered wood solutions, with clear terms to ensure complete satisfaction on every order.

Suzhou Ximuju Home Furnishing Co., Ltd. is committed to providing customers with timely and efficient product delivery services. We offer product delivery to both domestic and international customers.
 

Domestic Delivery

 
We cooperate with multiple logistics providers to deliver products across mainland China, based on the product location and the customer’s shipping address.
 
Domestic shipping fees may vary according to the product’s weight, size and destination.
 
The estimated domestic delivery time is generally 3–7 working days, depending on the carrier and the final delivery address.
 

International Delivery

 
We work with various logistics companies to arrange international shipping based on the product location and the customer’s overseas delivery address.
 
International shipping costs are determined by the product’s weight, dimensions and destination country.
 
Estimated international delivery times vary by carrier and location. Shipping may be delayed due to customs clearance procedures and other factors beyond our control.
 
Please note: We are not responsible for any customs duties, taxes or additional fees imposed by the destination country. All such charges shall be borne solely by the customer.
 
If you have any questions or concerns regarding shipping and delivery, please feel free to contact us at ximuju1688@gmail.com.
 
 

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